Ticketing data is not being extracted from SeatGeek (SRO4) into Audience Finder, which is affecting all users on this ticketing system and those currently in the Audience Finder set-up process.
Following work by SeatGeek who run SRO4 to upgrade and unify their system and hosting, we are unable to support installations of the existing SRO4 Data Extraction Client (DEC). Our technical partners JCA and Baker Richards are liaising with SeatGeek to resolve this issue by developing a new DEC for SRO4, which will use a new SeatGeek API.
All parties involved do appreciate the urgency of getting this resolved for our clients and we will update all SRO4 users as soon as the issue has been fixed.
If you have further questions about this issue, please raise a ticket with our support team.
INFORMATION LAST UPDATED: 28/09/2021