Hello Audience Finder Show Stats users,
As we continue to see change across the UK arts sector - in audiences, communities, and organisation structures - change is also afoot here at The Audience Agency. Our aim is to support you in growing your audiences, serving your communities and making a bigger impact, and we’re excited to announce changes to our products that will help you do that.
Audience Answers: launching week commencing 17 April 2023
Our new platform Audience Answers will launch the week commencing 17 April 2023 with a new Overview Dashboard and functionality. Re-designed for and with cultural organisations, Audience Answers builds on the 10-year development and success of Audience Finder Data Tools in the field and will become our sole platform across the UK.
Audience Finder Show Stats & Audience Finder Original: closing 31 May 2023
As Audience Answers becomes our sole UK platform, and we consolidate our development and updates into this, it does mean that both Audience Finder Show Stats and Audience Finder Original will close in full on 31 May 2023.
Until this date, you will be able to undertake unlimited enhanced reporting free of charge, if you have already subscribed for enhanced access.
We will be recreating new functionality in Audience Answers in the months ahead. In the meantime, we are offering support to touring organisations and venues looking to undertake production reporting in a non-platform-based capacity.
Please let us know if you would like to know more about this paid for service.
We want to make this transition as easy as possible for you, so please take note of the key dates and changes in our FAQs below.
- What is Audience Answers?
- Why are you closing Audience Finder Show Stats?
- Will you be developing new functionality for touring organisations and around production reporting for venues?
- Will my annual reports and enhanced production reports be available after 31 May 2023?
- I’m an NPO, can I still complete my 2022/23 annual reporting?
- I’m from an organisation based in Scotland and/or Wales, am I affected by these changes?
Sign up to the Audience Answers Newsletter to be kept updated on the latest technical developments and support available for all our Audience Answers related products and services; you can also sign up for Scotland and Wales specific updates.
The Audience Answers Service Team
What is Audience Answers?
Audience Answers is our next generation insight service and platform and the successor to the Audience Finder Data Tools in the UK. It provides a collection of product and service packages (both digital and in person) that can be standalone or, for maximum benefit, combined.
The Audience Answers toolkit including Surveys, Audience Spectrum, Ticketing, Networks and Coaching – will be modularly available over the coming months.
Why are you closing Audience Finder Show Stats?
We have been planning the next evolution of our products and services for a while, and now we will no longer be running Arts Council England’s funded data service for English NPOs, the time is right to make this transition.
As the needs of the sector change, we need to change too, so we can best support you.
Will you be developing new functionality for touring organisations and around production reporting for venues?
Yes, we will be developing new functionality for touring organisations to request production data from their venues in Audience Answers alongside production reporting for touring organisations and venues.
As these will not be available for 1 June 2023, we are offering support to touring organisations and venues looking to undertake production reporting in a non-platform-based capacity. Please let us know if you would like to know more about this paid for service.
Will my annual reports and enhanced production reports be available after 31 May 2023?
No, please ensure you download and/or screenshot all annual reports and enhanced production reports before 31 May 2023.
Please contact our support team if you require further guidance in this process.
I’m an NPO, can I still complete my 2022/23 annual reporting?
Yes, you can produce your 2022/23 Audience Report for Arts Council England within Audience Answers; please find full details in our Knowledge Base article here.
Please note the 2022/23 reporting deadline is earlier than previous years, on 31 May 2023. This will conclude reporting for the 2018-22 NPO funding round.
I’m from an organisation based in Scotland and/or Wales, am I affected by these changes?
Our funding continues from Creative Scotland and the Arts Council of Wales during 2023/24, and we will be contacting all users in these nations shortly. However, as with all UK organisations, Audience Finder Original and Audience Finder Show Stats will close on 31 May.
If you have specific questions about this, you can contact us at email@example.com or firstname.lastname@example.org