What free support is available to help me make the most of the Audience Finder Data Tools?

We offer a range of free services to support your organisation to get the most out of the Audience Finder Data Tools.

Helpdesk

If you have a question about the Audience Finder Data Tools, or need an issue resolving, you can call our Support Team from Monday - Friday, 10:00 AM - 6:00 PM on +44 20 7260 2505 or email support@theaudienceagency.org.

Audience Finder In Practice Sessions

We offer free-of-charge targeted training sessions covering the practical application of our Audience Finder platforms and services.These sessions are available to all current and prospective users, with personalised content shaped to your needs and level of experience. Sessions take place online, via Microsoft Teams.

Request your free session here.

Online Community

The Audience Finder Community offers a conversation space to interact with other users and like-minded arts professionals. Whether you want to get to know your audiences better, identify new opportunities, or simply reach more people, we hope you’ll find some peer inspiration here.

Join the Audience Finder Community here.

Online Knowledge Base

This is where you are right now! Housed within our online Community, the Knowledge Base is an ever expanding catalogue of how-to guides, top tips, and troubleshooting to help you get the most from your Audience Finder data. Browse articles using the category tags on the left, or search for key words using the search bar at the top of the page.

Community Forum Live

An ongoing online event programme of free discussion forums to help you use Audience Finder Data Tools. Share tips, queries and updates with other users and our team. Each session centres around a specific topic or sector (for example, Museums and Heritage, or Christmas Show Audiences).

See our list of upcoming events here.

TEA Breaks

Our free monthly TEA Break sessions are a great way to catch up on our recent findings and emerging knowledge, much of which is drawn from the wider Audience Finder dataset.
TEA (Talking Evidence and Audiences) Breaks offer a regular introduction to The Audience Agency’s latest research, projects and sector knowledge - grab a cuppa and listen in. Through these short monthly briefings, our team share current insights for the cultural sector.

See upcoming events here.