The Audience Finder service is a national audience data and development programme, funded by Arts Council England, Creative Scotland and the Arts Council of Wales, and provided by The Audience Agency. Used by all Arts Council England National Portfolio Organisations (NPOs), it provides tools and services for collecting and analysing data on audience profile (demographics, behaviours, motivations) in a standardised way. Consisting of three platforms and an array of support services and events.
The Impact & Insight Toolkit is a digital platform to help NPOs evaluate the impact of their work on the people who experience it, funded by Arts Council England and provided by Counting What Counts. The toolkit enables organisations to collect feedback on events from audiences and peers, and compare this feedback with their original objectives for the work. Organisations use the toolkit primarily for evaluating and developing their creative practice and programming. The Arts Council requires Band 2 and 3 NPOs to use the Impact & Insight Toolkit to evaluate at least four events per year.
Audience Finder and the Impact & Insight Toolkit are different systems designed for different purposes. Audience Finder is a rolling programme in which in England, NPOs collect a small amount of audience data at most or all of the productions, exhibitions and projects in their programme, producing an annual picture of who is experiencing their work. The Impact & Insight Toolkit enables NPOs to select a small number of productions, exhibitions or projects to evaluate in depth, typically collecting feedback from around 70-100 audience members per evaluation, building a picture, alongside peer reviews, of how people are experiencing their work. More detail on the main differences between the two systems is provided in the appendix.
Both Audience Finder and the Impact & Insight Toolkit involve collecting data from audience members via a survey. The Audience Agency, Counting What Counts and Arts Council England, therefore want to support NPOs to use the two systems together as cost-effectively as possible and ensure that the process of contributing data and feedback is straightforward and engaging for audience members.
To begin with, please do not attempt to combine the surveys for Audience Finder and the Impact & Insight Toolkit yourself, or substitute questions from one platform for another, even where they seem to cover similar themes. To carry out Audience Finder and the Impact & Insight Toolkit surveys separately and successfully, there are two main options:
Option A: use Audience Finder and the Impact & Insight Toolkit at different productions/exhibitions/projects
Start by selecting four productions, exhibitions or projects in your programme that you would be interested to evaluate using the Impact & Insight Toolkit – those where you think your organisation has most to learn from understanding peer and audience responses.
Evaluate those four productions/exhibitions/projects using the Impact & Insight Toolkit, aiming for 70-100 public responses per evaluation.
Use Audience Finder to capture audience profile data across the remainder of your programme, aiming for a total sample size across the year of 380.
Option B: use Audience Finder and the Impact & Insight Toolkit at the same productions/exhibitions/projects
You may feel that some or all of the productions, exhibitions and projects that you wish to evaluate using the Impact & Insight Toolkit should also be included in Audience Finder, as they represent a significant portion of your programme and total audience. In fact, if your organisation runs a relatively small public-facing programme, then you may not be able to meet your reporting requirements by using Audience Finder and the Impact & Insight Toolkit at different productions, exhibitions and projects. For example, if your programme comprises seven or eight major productions/exhibitions/projects, you may not feel you will be able to evaluate four using the Impact & Insight Toolkit and still achieve the required Audience Finder sample size across the remainder of your programme.
In this case, you can consider splitting the audience for a production, exhibition or project in two so that half of the audience members receive the Audience Finder survey and half receive the Impact & Insight Toolkit survey. This can be done by:
Splitting a database of ticket buyers in two – for example by unique customer number, so that those with odd customer numbers receive the Audience Finder survey and those with even customer numbers receive the Impact & Insight Toolkit survey. You could also randomise your list of ticket buyers (see Randomize a List in Excel (In Easy Steps)) then simply split the list in half.
Using Audience Finder and the Impact & Insight Toolkit at different time points – for example, collecting data using Audience Finder during the first week of a show or exhibition and the Impact & Insight Toolkit during the second week.
Distributing Audience Finder and Impact & Insight Toolkit surveys using different methods – for example, collecting Impact & Insight Toolkit data from audience members via face-to-face interviewers and Audience Finder using a post-event email survey.
If you are a Band 2 or 3 NPO you may wish to develop a data collection plan that sets out the most efficient way of collecting Audience Finder and Impact & Insight Toolkit data across your programme for the year, based on options A and B above. If you would like help developing your data collection plan, please contact The Audience Agency or Counting What Counts to discuss which approaches will suit you best, given the type of events that you run and your typical audience size.
Please remember to register with both Audience Finder and Impact & Insight toolkit separately where the support teams can advise you on how to set up and carry out your surveys via their respective platforms.
This guidance has been produced by the Audience Agency to help organisations use both systems to fulfil their Arts Council England funding requirements. However, both the Audience Agency and Counting What Counts recognise that collecting survey data in two different platforms is not ideal.
In 2019-20, The Audience Agency and Counting What Counts ran a trial to explore how NPOs might integrate their work with Audience Finder and the Impact & Insight Toolkit by using one of the two systems to collect all their audience data. We identified a small number of organisations to take part in the trial based on our knowledge of their data collection processes, prioritising organisations that are part of the Impact & Insight Toolkit Strategic Development Strand and ensuring a mix of artforms and geographic spread.
During the trial, four or five NPOs experimented with collecting Impact & Insight Toolkit data using Audience Finder, and a further four or five NPOs collecting Audience Finder data using the Impact & Insight Toolkit. From this, we produced a report on the trial in Spring 2021, with an interim review point and early findings and recommendations to Arts Council England for further consideration. We continue to work with Arts Council England and Counting What Counts to offer the best solution for all NPO’s and will announce further developments in due course.
If you would like further guidance, or would like to give us feedback on your experiences of working with Audience Finder and the Impact & Insight Toolkit surveys, please contact email@example.com or firstname.lastname@example.org.